Leif

Returns and refunds

Before your key ships

Cancel a pre-order any time before it ships and we'll refund the full amount to your card. Email us with your order email address.

After it arrives

If Leif isn't for you, return the key within 30 days of delivery for a refund of the price you paid. Email us first and we'll reply with where to send it. Return shipping is on you unless the key is faulty.

If it doesn't work

If your key stops working within a year because of a defect, we'll replace it or refund you, and we'll cover the shipping. A key that's been lost, crushed or taken apart isn't covered.

How refunds are paid

Refunds go back to the card you paid with, within 5 business days of us approving them. Your bank may take a few more days to show it.

Last updated: October 2026.